Sanitas Medical Centers

IT Support Tech - Union City, New Jersey

US-NJ-Union City
1 month ago
Job ID
2017-1036
# of Openings
1
Category
Corporate

Overview

 

IT Support Technician - Union City, New Jersey

 

The primary function of this position is to Identify, troubleshoot and resolve problems encountered by users of  servers, the mainframe, desktop systems, network Internet and other computer technology; troubleshoot and solve local-area network problems provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures

 

Essential Job Functions:

  • Analyzes computer- and network-related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the Company’s Local Area Network (LAN), Wide Area Network (WAN), data communications, microcomputers and all peripheral equipment.
  • Identifies, troubleshoots and resolves hardware, software, and network-related problems encountered by end-users of the Sanitas network, the Internet, the mainframe, PCs and new computer technology.
  • Configures and installs Windows workstations operating systems in response to the demands of a complex network design.
  • Trains end-users on the use and features of the various operating systems and applications on the various platforms.
  • Performs primary network system administration on network servers as needed.
  • Installs, certifies and troubleshoots local and remote network cabling infrastructure, including a wide variety of local area network equipment and software.
  • Will develop and use tracking system to log requests; monitors progress, tracks problem resolution, identify patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems.
  • Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.

 

 Job Requirements:

  • Associate’s degree with at least two years of coursework in computer sciences.
  • Current experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment OR one year of experience and an MCP (Microsoft Certified Professional) certificate.
  • Demonstrated experience implementing local area networks using multi-operating systems and platforms, network and computer trouble-shooting and problem solving skills required, including knowledge of networking theory, principles and practices.
  • Specific knowledge of TCP/IP and Windows Server.
  • MS Project, MS Word, MS Excel
  • Bi-lingual fluency in English and Spanish preferred.
  • Bachelor’s Degree in Information Technology, Health Administration or Business Administration preferred
  • Exceptional written, verbal and presentation communication skills
  • Strategic and operational leadership skills
  • Ability to maintain confidentiality
  • Detail-oriented, well-organized critical thinker with strong analytical skills
  • Strong consultative relationship and interpersonal skills

 

 

 

Responsibilities

 

 

 

 

 

Qualifications

 

 

 

 

 

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