Sanitas Medical Centers

  • IT Support Tech - Palmetto Bay

    Job Locations US-Miami
    Posted Date 1 month ago(10/15/2018 3:30 AM)
    Job ID
    # of Openings
    IT Support
  • Overview


    IT Support Technician - Palmetto Bay


    The primary function of this position is to Identify, troubleshoot and resolve problems encountered by users of  servers, the mainframe, desktop systems, network Internet and other computer technology; troubleshoot and solve local-area network problems provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures


    Essential Job Functions:

    • Analyzes computer- and network-related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the Company’s Local Area Network (LAN), Wide Area Network (WAN), data communications, microcomputers and all peripheral equipment.
    • Identifies, troubleshoots and resolves hardware, software, and network-related problems encountered by end-users of the Sanitas network, the Internet, the mainframe, PCs and new computer technology.
    • Configures and installs Windows workstations operating systems in response to the demands of a complex network design.
    • Trains end-users on the use and features of the various operating systems and applications on the various platforms.
    • Performs primary network system administration on network servers as needed.
    • Installs, certifies and troubleshoots local and remote network cabling infrastructure, including a wide variety of local area network equipment and software.
    • Will develop and use tracking system to log requests; monitors progress, tracks problem resolution, identify patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems.
    • Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.


     Job Requirements:

    • Associate’s degree with at least two years of coursework in computer sciences.
    • Current experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment OR one year of experience and an MCP (Microsoft Certified Professional) certificate.
    • Demonstrated experience implementing local area networks using multi-operating systems and platforms, network and computer trouble-shooting and problem solving skills required, including knowledge of networking theory, principles and practices.
    • Specific knowledge of TCP/IP and Windows Server.
    • MS Project, MS Word, MS Excel
    • Bi-lingual fluency in English and Spanish preferred.
    • Bachelor’s Degree in Information Technology, Health Administration or Business Administration preferred
    • Exceptional written, verbal and presentation communication skills
    • Strategic and operational leadership skills
    • Ability to maintain confidentiality
    • Detail-oriented, well-organized critical thinker with strong analytical skills
    • Strong consultative relationship and interpersonal skills

















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